Mattress Warranty
What is Covered
Nautica Home warranties that your mattress will be free from defects in materials and workmanship for for a period of 10 years from the original purchase date. This warranty is between Nautica Home and the original purchaser and is valid only when accompanied by the original purchaser’s sales receipt showing original date of purchase and location of purchase. Replacements under this warranty revert back to the date of original purchase for future warranty claims.
This warranty assures that:
- Cover will remain serviceable and free of runs and tears
- Edge tape stitching will not become defective
- The foam core will not crumble, bow out or become deformed
- Mattress will continue to be serviceable and free of sagging and body impressions greater than 1.5'', provided an appropriate foundation or frame is used*
What is Not Covered
- Components subjected to abuse including abuse intended to simulate failure
- Damages caused by shipper, dealer, or installation crew
- Any part which merely exhibits normal wear, yet functions essentially as new, including stretching of materials and stitching
- Tears, punctures, or any damage caused by improper installation, moving of the bed or use
- Yellowing of the foam (this can occur naturally and does not effect the performance of the bed)
- Items sold 'as is' or floor models
- Failures attributed to improper design or function of associated components not manufactured by Nautica Home
- Body impressions less than 1.5" inches deep
- Comfort preference
- Mattress damage due to inappropriate foundation or incorrect bed frame. *The mattress must be continuously supported by a foundation, adjustable base, platform bed or equivalent appropriate frame with rigid center support and a minimum of 12 cross slats with 3 center support legs that reach the floor
- Fabric stains, soiling or burns
- Foam odor (which will generally dissipate within the first week)
The warranty DOES NOT APPLY TO tears, punctures or cuts caused by accidents, abuse, improper installation of components or any negligence by the consumer or user. It is understood that this warranty does not include a normal increase in softness in the Nautica Home material or a decrease in the slow recovery feature which does not affect pressure relief. Nautica Home disclaims liability for any aspect of installation and any inconvenience caused by a defective part of a component.
What You Must Do
Return the warrantied product or component in sanitary condition to the Nautica Home Mattress dealer from which you purchased the product or directly to Nautica Home. We will incur the cost of shipping during the period of full replacement coverage. A Nautica Customer Support Specialist can provide valuable tips on how to efficiently pack your fully warrantied bed with shipping material supplied by Nautica Home. After the term of full replacement coverage, shipping of a defective product or component to Nautica Home will be at the customer’s expense. Please call a Customer Support Specialist at 1-866-725-2247 to obtain a Return Authorization (RA) number and arrange for the return of the warrantied product or component. All returns must have an RA number prior to shipment.
What We Will Do
Nautica Home will repair or replace, at the company’s option, the defective product or component for a period of 10 full years from date of purchase.
Limitations
Your exclusive remedy, IN LIEU OF ALL INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES, INCLUDING FOR NEGLIGENCE, is limited to repair or replacement of any product or component deemed to be defective under the terms and conditions stated above. This warranty applies to normal residential use only. Nautica Home can accept or reject warranty claims based upon its findings. Nautica Home will bear no other damages or expenses. Customer maintains responsibility for installation of parts replaced under terms of the warranty. Nautica Home reserves the right to refuse to repair or replace any product or component that is returned in an unsanitary condition. This Limited Warranty applies only to the product as used in the United States and Canada. It is not applicable in U.S. territories or other countries. This Limited Warranty is non-transferable. Repair or replacement of a product or component under the terms of this limited warranty in no way lengthens the limited warranty period.
ANY IMPLIED WARRANTIES APPLICABLE TO THIS PRODUCT, INCLUDING ANY WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, ARE LIMITED IN DURATION TO THE DURATION OF THIS WRITTEN LIMITED WARRANTY.
All claims relating to the limited warranty products should be made by contacting a Customer Support Specialist at:
1-866-725-2247, or writing to:
Nautica Home Mattresses, 2440 Adie Road, St. Louis, MO 63043